EMT Practice Test

1. Question Content...

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Question1: Which of the following media types can be selected when creating a report? (Choose three.)

Question2: How many types of flows are supported by Architect?

Question3: Which option provides the ability for an email interaction to be interrupted by voice?

Question4: Several people have complained that they try to join a group chat and they can't find the group in a search. What is the most likely reason?

Question5: What is a DNC list?

Question6: What would you select from the Performance menu to view real-time statistics for all active campaigns?

Question7: What would you select from the Admin>Outbound Dialing menu to create a new campaign?

Question8: Recording Policies can be configured for what type(s) of contact(s)?

Question9: What is the purpose of the Wrap-up code mappings?

Question10: Select the applicable options for Genesys Cloud Architect. (Choose three.)

Question11: Which definition matches the After Call Work option Optional?

Question12: If you navigate away from the page without saving the Script, you will not lose any work you have completed.

Question13: A Queue is configured for Standard ACD routing and Disregard skills, next agent for the Evaluation Method. What agent property is used to determine the next available agent?

Question14: What does it imply when a campaign does not dial a list of telephone numbers?

Question15: What is a fatal question in an Evaluation Form?

Question16: What Genesys Cloud feature can you use to present details about a caller to the agent and allow the agent to update or collect information?

Question17: What statements are true regarding contact lists used for outbound campaigns? (Choose three.)

Question18: Where are Genesys Cloud call recordings stored?

Question19: Which definition matches the After Call Work option Mandatory, Time-boxed no early exit?

Question20: When Enable Calls is turned on for a Group, Genesys Cloud routes interactions to all members either sequentially or randomly.

Question21: ABC Corporation plans to purchase the Genesys Cloud Contact Center solution from Genesys to meet their requirement for unlimited multi-channel interaction routing. Which would be the right license level for them to purchase?